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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Don Heine

November 13, 2024

5  out of  5
rating by Don Heine
"Cassie provided excellent customer service to me. Her product knowledge and communication skills made the process of changing insurance carriers easy and pleasurable."
We responded:
"Thank you so much, Don, for your kind words! Cassie has done an outstanding job of taking care of our customers since day one. We are thrilled to have you in our office now and look forward to working with you for many years to come!"
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Gerard Marsalisi

November 7, 2024

5  out of  5
rating by Gerard Marsalisi
"Spoke with Steve today. Fantastic agent!!! Went over and above his duties to help me. You will definitely be surprised about your experience with insurance agents after you talk with Steve. Highly recommended"
We responded:
"Thank you for your wonderful review, Gerard! Stephen has a great rapport with our customers, taking the time to review their policies and discuss any coverage concerns that might arise. We are happy to hear about your excellent experience and look forward to working with you for many years to come."
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Leslie Crunden

November 1, 2024

5  out of  5
rating by Leslie Crunden
"Stephen Vaugh has gone above and beyond to assist me through the entire process. I was able to save time and money with his help. Any time I have questions I am immediately responded. I couldn't have asked for better service. Every member of their office I have interacted with has been professional and attentive. Very positive experience. I Definitely recommend them for your insurance needs."
We responded:
"Wow Leslie, thank you so much for your glowing review! We are delighted to hear that you had a positive experience with our office. Stephen excels at connecting with our customers, explaining appropriate coverages, and addressing any concerns. We are thrilled to have the opportunity to work with you and your family for many years to come."
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A CS

October 17, 2024

5  out of  5
rating by A CS
"Thank you! Cassie was amazing, could not had asked for a better agent to serve this broke active duty sailor in need. She even gave my wife advice about the military life as a spouse. If you ever find yourself trying to quote with Chris O'farrell State Farm, make sure to ask for Cassie, she'll take care of you."
We responded:
"First and foremost, Thank you for your service!! Cassie is indeed an invaluable member of our team, and we are thrilled to hear that she was able to provide you and your wife with the support and advice you needed. Thank you so much for your kind words and positive feedback!"
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Artie Hall

September 20, 2024

5  out of  5
rating by Artie Hall
"We had a great experience here with Stephen Vaughan. Our Florida home insurance was cancelled for no apparent reason. (We have a fairly new roof.) Stephen fixed us up with equivalent insurance at almost half what we were paying. He went on to do a car policy. Again with matching coverage at almost half what we were paying. Great service, great communication, and excellent follow-up assistance after the fact. These will be my go-to insurance people for the future."
We responded:
"Thank you, Artie, for the fantastic review! Stephen has done an exemplary job since joining the team. In addition to being knowledgeable, he has a great rapport with our customers. We are happy to have the opportunity to earn your business and look forward to working with you for many years to come!"
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Meaghan Woodward

September 11, 2024

5  out of  5
rating by Meaghan Woodward
"Kelly B and Stephen V might actually be rock stars but only better! They both worked with me over the span of several months in order to ensure that my life insurance and car insurance policies were exactly what I needed/wanted. We are a family of happy campers over here!!"
We responded:
"Wow Meaghan..what a fantastic review!! Kelly and Stephen do a wonderful job each day helping our customers. I am thrilled to hear that you had the opportunity to experience this firsthand. Thank you for trusting us with your family's insurance needs!"
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Adam Diefendorf

September 6, 2024

5  out of  5
rating by Adam Diefendorf
"Anna Vasquez was quick and easy to work with. I finally have home owners insurance and I appreciate the help so much!"
We responded:
"Thank you, Adam, for the wonderful feedback! Anna has a friendly, upbeat approach with our customers. We appreciate the opportunity to bring you onboard with our agency!"
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Melissa Hoyt

February 9, 2024

5  out of  5
rating by Melissa Hoyt
"The customer service provided at Chris O'Farrell's office by him and his staff is a the true meaning of sincere customer service. Each member is always ready and available to assist with your needs. My experience with Kelly is always a pleasure, her knowledge with any question or issue is top notch and handles each experience with such professionalism. I would recommend this office to anyone looking for insurance needs and be able to positively guarantee that they will be more than satisfied with their experience. Thank you Kelly for always taking care of me and to Chris for such an amazing staff."
We responded:
"Wow Melissa, what a glowing review! Kelly exemplifies what it means to take a "customer focused" approach. With decades of experience, we are fortunate to have her on the team. Thank you for your kind words and being one of our valued customers!"
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Christine Braquet (CB)

February 9, 2024

5  out of  5
rating by Christine Braquet (CB)
"We are extremely pleased with the service we have received from Chris and his staff. Paige is very friendly and knowledgeable and helped us with setting up our vehicle and homeowners policies. Responses to questions were prompt and very professional. We highly recommend this Agent and his phenomenal employees!"
We responded:
"Thank you so much, Christine, for your wonderful comments! Paige does a fantastic job with our customers helping them with their insurance needs. We appreciate the opportunity to earn your business and look forward to having you and your family with us for many years to come!"
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John Vaughan

February 9, 2024

5  out of  5
rating by John Vaughan
"Chris O'farrell and his team helped me to switch all my insurance to State Farm and save hundreds of dollars annually for the exact same coverage. Stephen was especially helpful in walking me through the process and explaining the various policies/coverage. Thanks."
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fixing it with Kevin

February 9, 2024

5  out of  5
rating by fixing it with Kevin
"Cassie and the entire State Farm team are awesome over there! She converted me from that one insurance with the lizard and killed their prices. Plus, the personalized service! Can’t go wrong!"
We responded:
"What a fantastic review Kevin! Thank you for your kind words. Cassie and the rest of the team have done a phenomenal job with our customers from the day we opened. We have enjoyed having you here with us and look forward to a very long lasting business relationship."
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Steve Frandle

February 2, 2024

5  out of  5
rating by Steve Frandle
"Staff are wonderful, experienced, helpful, respectful. Cassie, and Paige are a pleasure to work with over the phone. I highly recommend working with this agency, whether it's life, home or auto, they have you covered."
We responded:
"Wow Steve! Thank you so much for your kind words. Cassie and Paige do a phenomenal job assisting our customers with their insurance needs. I am happy to hear you have had that same experience. "
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Tim Ronan

November 11, 2023

4  out of  5
rating by Tim Ronan
"Chris is great at helping out"
We responded:
"Tim, I can't thank you enough for the kind words! It's been my absolute pleasure to work with you and your family. We are fortunate to have you as our customers."
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Jane Adams

September 8, 2023

5  out of  5
rating by Jane Adams
"I want to say a big thank you to Kelly, she was available for me anytime I called or text her to pay my bills! I feel lucky that Kelly too such good care of me. I would highly recommend State Farm if anyone need insurance!"
We responded:
"Thank you so much, Jane, for this wonderful review! Kelly has always done an outstanding job taking care of our customers. We are fortunate to have her here in our office. We are equally as grateful to have you as one of our customers!!"
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dustin baine

September 1, 2023

1  out of  5
rating by dustin baine
"Mr. O’Farrell office took over after the death of our previous Statefarm insurer. Prior to him taking over we have been with Starefarm for over 40 years with home and auto insurance. I inherited a house that was 15 years old since it was built and had been insured by Statefarm from the beginning and never filed a claim with this house. After transferring the house to my name, O’Farrell cancelled my insurance because the roof (with architectural shingles and at least another 10 years of life) was 15 years old. When asked about it, he said the policy of Statefarm was to work out a deal with the policyholder or cancel. But they never asked us about a deal, they forgone their own policy and cancelled, even though I was a military member on the cusp of deploying. The few people I dealt with in the office were not professional (I saw one employee with crayons and a coloring book with no children). Mr. O’Farrell offered no options of suggestions to keep a customer. I told him once I renovate my roof, I would not return to him and he said that was fine. Completely destroying a 40 year relationship because they decided not to follow their own Statefarm policy. Worst insurer I ever had to deal with…."
We responded:
"Dustin, I appreciate this feedback. Our goal is to ALWAYS provide the best service we can for our customers. I sincerely apologize this was not your experience with our office. We will use this as an opportunity to improve upon. That being said, I don't quite remember this particular interaction the way it's been described. The property that you took over still would have needed to be fully underwritten. This is a State Farm procedure that we explained prior to ever submitting an application and the process along with any underwriting decision is purely based upon the needed inspection results. The request was to make the repairs in order to keep the policy in place. At no point in time did my office decide to cancel your policy. We do have coloring options available for small children to help keep them occupied when meeting with their parents. Perhaps that's what you were referring to. I very clearly remember our last phone call. Understanding your frustration, at no point did I suggest that we would not be more than happy to try again down the road. Again, thank you for sharing. We will continue to work on being better each day."
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Jeremy Murray

August 29, 2023

5  out of  5
rating by Jeremy Murray
"I had the greatest experience, from my call with Cassie to talking to Chris! They were fun and full of energy, it actually felt like talking with friends!! I highly recommend"
We responded:
"Wow, Jeremy! What a wonderful review. This is a great example of what we strive to achieve with each customer interaction. I am very happy to hear of your experience and we appreciate the opportunity to have you as one of our customers!"
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Kimberly Miller

July 16, 2023

5  out of  5
rating by Kimberly Miller
"Your office staff is the best!!! Paige was very helpful an helped me with all my questions. Thank you."
We responded:
"Thank you, Kimberly, for your wonderful comment! Paige does a fantastic job for us here and I am happy to hear of your experience with us. "
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Shelly Morrison

June 8, 2023

5  out of  5
rating by Shelly Morrison
"They've helped me find the best insurance I could get for the money I wanted to pay! Always answers emails and questions timely and very professional. I have recommended them and will continue to do so"
We responded:
"Thank you, Shelly, for your wonderful comment! I am happy to hear how satisfied you have been with our office. We strive to provide the best value possible to our customers!"
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Mary Flake

May 30, 2023

5  out of  5
rating by Mary Flake
"Paige was terrific! She helped me and enlightened me with knowledge about my coverage and made sure that I was well taken care of. She is the one in a million customer service representative! Happy I switched to state farm and lucky to have had such a wonderful experience! Thank you Paige 😊"
We responded:
"Wow!! Thank you so much, Mary, for your wonderful comments. Paige has done a wonderful job here in our office and I am happy to hear that you had a great experience making the transition over to our agency!"
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Ellakay Williams

April 28, 2023

5  out of  5
rating by Ellakay Williams
"Paige Was wonderful to work with very Informative we really really love to work with."
We responded:
"Thank you so much, Ellakay, for stopping by today and spending time with Paige. I am happy to hear that she was able to help meet your needs!"
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cathy pearson

April 17, 2023

5  out of  5
rating by cathy pearson
"Cassie Wilson is the most professional, knowledgeable, and patient Insurance Agent I have ever dealt with. We changed over our auto insurance after being with another Insurance Company for over 30 years and saved ourselves over $100 per month. Since then we have changed our home owners too and saved. Cassie is the person to talk to about all your insurance needs. Call Chris O’Farrell today and ask for Cassie. You will be glad you did. Thank you Cassie and Chris for your excellent customer service."
We responded:
"Thank you so much, Cathy, for this glowing review! Cassie has done an outstanding job helping our customers since the day we opened. We greatly appreciate you sharing your experience with us!"
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Salonika Bolden

April 14, 2023

5  out of  5
rating by Salonika Bolden
"I called to get a better rate for car and home owners insurance. I initially spoke with Cassie Wilson and she is the best. She was able to bundle both and I got great rates. She is so sweet and professional. She was always so helpful and very quick to respond. I also had the pleasure to speak with Kelly and she was wonderful as well. I would highly recommend them!!!"
We responded:
"Thank you so much, Salonika, for your wonderful comments! Cassie and Kelly do a fantastic job in our office. I am happy to hear of your experience with us and we look forward to having you with our office for a long time to come!"
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Willie Henley

April 10, 2023

5  out of  5
rating by Willie Henley
"Outstanding service and the prices were half of what I was paying Geico."
We responded:
"Thank you so much, Willie, for the wonderful comments. It was a pleasure chatting with you and I am happy we were able to provide you a better overall value!"
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Lillianna Estus

April 6, 2023

5  out of  5
rating by Lillianna Estus
"Incredible service by incredible people. Paige helped me get the insurance I needed and could afford! Chris also helped answer any questions I had! Overall outstanding work done here."
We responded:
"Thank you so much, Lillianna, for your wonderful comments! Paige has done a fantastic job here in our office and I am happy to hear of your experience. Thank you for being one of our valued customers!"
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Samantha Mendello

January 27, 2023

5  out of  5
rating by Samantha Mendello
"Chris O'Farrell and Cassandra Wilson assisted me in switching 3 insurance policies. Chris and Cassie are enjoyable to work with and made the entire process seamless. Both are very prompt in their responses and share easy to understand knowledge when any inquiries come up. Thank you, Chris and Cassie for your outstanding customer service, continous support and for making a daunting task simple."
We responded:
"Thank you Samantha for the 5 star review and your wonderful comments! I am fortunate to have Cassie on our team and Cassie and I are both fortunate to have you as one of our customers!"