State Farm® Insurance Agent Chris O'Farrell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Melanie Gore
November 17, 2025
"Stephen Vaughan was super helpful and patient while it took me months to review quotes on my own. He never pressed me and was always friendly. Got me the best auto quote"
"We love hearing feedback like this! It’s always our goal to provide top-notch service and coverage that meets your needs. Thank you for your support! "
Breon Williams
November 12, 2025
"Great team, very professional and informative"
"Thank you, Breon, for your kind words and the 5-star rating. We're glad to hear that you found our team professional and informative. If you have any more questions or need assistance, feel free to reach out. "
Phillip Lilly
November 6, 2025
"I was more than satisfied with the customer service I received from Chris. He actively listened to my needs and provided me with a better insurance policy that I had plus saved me over 150 dollars monthly. Highly recommend his services."
"Thank you, Phillip, for your recommendation. It's great to hear that Chris was able to assist you in finding a better policy and saving you money. We appreciate your feedback and support."
Shey Caldwell
October 7, 2025
"I worked with Stephen at this office I needed insurance asap and I was at work. He handled everything I needed via text until I was able to call him to finalize. I appreciate the kindness and all the help. He made the process very smooth!"
"Thank you, Shey, for taking the time to share your experience. It's great to hear that Stephen was able to assist you efficiently and make the process smooth. We appreciate your feedback and look forward to serving you again."
Sean Isbel
October 7, 2025
"these guys would not leave me alone until they saved me a bunch of money .I could not be more thankful and pleased ..if your in need of car insurance be sure and give them a call...but be ready because they will not stop until they can save you money"
"Thank you, Sean, for your feedback! We're glad to hear that our persistence paid off and helped you save money. If you ever need anything else, feel free to reach out."
Regina Warner
October 4, 2025
"Thank you Stephen for taking the time to go over my insurance policy with me today. You definitely went the extra mile to make sure I understood my current policy and helped me find a better policy to satisfy my current needs. Very friendly and caring, I definitely recommend this office!"
"Thank you, Regina, for your kind words about your experience with Stephen. We're glad he could assist you in understanding and finding the right policy for your needs. Your recommendation means a lot to us!"
Anthony Dallis
July 29, 2025
"State Farm went over and above to make my transportation problem disappear at all cost . Sincerely Thank you and co workers !!!"
"Thank you, Anthony, for your thoughtful review! We're glad to hear that we could help resolve your transportation issue. Your appreciation means a lot to us."
Sheri Sorrells
July 22, 2025
"Chris, Paige and Julee are all exceptional people that are amazing to deal with, I have social anxiety and not so good at talking to people in general and every single time I've had an issue or concern this team has been the best group of people you could ever ask for when it comes to customer service! Julee has made me feel like I've known her my whole life and all I've ever done is speak with her on the phone but her personality is awesome and she goes above and beyond to help people and I can't say enough how blessed I feel to have this team having my back when it comes to my insurance needs!"
"Thank you so much, Sheri, for your heartfelt review! We're truly touched to hear how Paige and Julee have made you feel supported and comfortable. It’s our privilege to be here for you and to help with your insurance needs. We appreciate your kind words and look forward to continuing to assist you!"
Julie Campbell
June 24, 2025
"Getting insurance in Florida is a challenge. I’m A homeowner in Florida for over 40 years and have hopscotched with different agents. I landed on humanity with State Farm, but in particular the agents with Chris O’Farrell in Jacksonville FL.(Even though I live in Tallahassee). The communication, personability combined with their professional approach is way above industry experience . They and SF have got a customer for life. I also bundled with auto coverage and I’m truly happier than I’ve ever been with any insurance agency and that is saying a lot! Don’t quibble over a few dollars… Being treated like a human being is worth its weight in gold. Bravo Chris for your business practice model and especially with your choice in staff. Stephen is an asset that has made all the difference.🥰"
"Thank you so much for your kind and thoughtful review! We are truly honored to have earned your trust and loyalty. Our entire team, especially Stephen, are thrilled to know we’ve made such a positive impact on your experience. We are grateful to have you as part of our State Farm agency family. Thank you for allowing us to be there for you, and we look forward to serving you for many years to come!""
Lisa M
June 16, 2025
"I found, Steve with the Chris O’Farrell State Farm Agency, very responsive and extremely helpful during the process of getting my home insurance policy! He kept me informed and was very patient!"
""Thank you so much, Lisa, for your wonderful review! We're delighted to hear that Steve provided exceptional service and made the process easy for you. Your kind words mean a lot to us, and we'll be sure to pass them along to Steve!""
Ginger Brelsford
June 11, 2025
"Love this Insurance Company and Stephen has been especially helpful with renters, car, homeowners and claim questions. Highly Recommend"
"Thank you so much, Ginger, for your kind words and recommendation! We're thrilled to hear Stephen has been helpful with your insurance needs. We're always here to assist!"
Dean Munson
May 31, 2025
"Very good man he will work on you for some situations"
"Thank you, Dean, for your kind comments and 5 star review! We are always here to help our customers when support is needed. Thank you for the opportunity to work with you."
Debbie Ercolani
May 23, 2025
"Anna was easy to work with. Understood what I needed. Explained things very clearly."
"Thank you, Debbie, for sharing your experience with Anna. We're glad to hear she was able to assist you effectively and provide clear explanations. We appreciate your feedback and look forward to serving you again. Take care!"
NUX BESTMAN
May 1, 2025
"Knowledgeable and understanding clients needs. My wife and I had a very pleasant experience. Definitely recommend Chris and his team for your insurance need."
"Thank you so much, Nux, for your kind words! We enjoyed meeting with you and your wife Saturday morning. We're thrilled that both had a great experience. It was a pleasure working with you, and we truly appreciate your recommendation!"
Nick Norman
May 1, 2025
"Cassie is the best made buying insurance a pleasure"
"Thank you, Nick, for your kind words and positive review! Cassie has been with our office since day 1 and has done a tremendous job assisting our customers. We're thrilled to hear about your great experience and truly appreciate your support. We're always here to help with any of your insurance needs!""
raymond gregory
April 18, 2025
"The folks Chris hires are 1#! They care about customers and really try to find the best deals for them! Great team! I would recommend!"
"Thank you, Raymond, for your wonderful review! We are delighted to know that our team left a positive impression and assisted you in finding the best deals. Your recommendation is greatly appreciated!"
Don Heine
November 13, 2024
"Cassie provided excellent customer service to me. Her product knowledge and communication skills made the process of changing insurance carriers easy and pleasurable."
"Thank you so much, Don, for your kind words! Cassie has done an outstanding job of taking care of our customers since day one. We are thrilled to have you in our office now and look forward to working with you for many years to come!"
Gerard Marsalisi
November 7, 2024
"Spoke with Steve today. Fantastic agent!!! Went over and above his duties to help me. You will definitely be surprised about your experience with insurance agents after you talk with Steve. Highly recommended"
"Thank you for your wonderful review, Gerard! Stephen has a great rapport with our customers, taking the time to review their policies and discuss any coverage concerns that might arise. We are happy to hear about your excellent experience and look forward to working with you for many years to come."
Leslie Crunden
November 1, 2024
"Stephen Vaugh has gone above and beyond to assist me through the entire process. I was able to save time and money with his help. Any time I have questions I am immediately responded. I couldn't have asked for better service. Every member of their office I have interacted with has been professional and attentive. Very positive experience. I Definitely recommend them for your insurance needs."
"Wow Leslie, thank you so much for your glowing review! We are delighted to hear that you had a positive experience with our office. Stephen excels at connecting with our customers, explaining appropriate coverages, and addressing any concerns. We are thrilled to have the opportunity to work with you and your family for many years to come."
A CS
October 17, 2024
"Thank you! Cassie was amazing, could not had asked for a better agent to serve this broke active duty sailor in need. She even gave my wife advice about the military life as a spouse. If you ever find yourself trying to quote with Chris O'farrell State Farm, make sure to ask for Cassie, she'll take care of you."
"First and foremost, Thank you for your service!! Cassie is indeed an invaluable member of our team, and we are thrilled to hear that she was able to provide you and your wife with the support and advice you needed. Thank you so much for your kind words and positive feedback!"
Artie Hall
September 20, 2024
"We had a great experience here with Stephen Vaughan. Our Florida home insurance was cancelled for no apparent reason. (We have a fairly new roof.) Stephen fixed us up with equivalent insurance at almost half what we were paying. He went on to do a car policy. Again with matching coverage at almost half what we were paying. Great service, great communication, and excellent follow-up assistance after the fact. These will be my go-to insurance people for the future."
"Thank you, Artie, for the fantastic review! Stephen has done an exemplary job since joining the team. In addition to being knowledgeable, he has a great rapport with our customers. We are happy to have the opportunity to earn your business and look forward to working with you for many years to come!"
Meaghan Woodward
September 11, 2024
"Kelly B and Stephen V might actually be rock stars but only better! They both worked with me over the span of several months in order to ensure that my life insurance and car insurance policies were exactly what I needed/wanted. We are a family of happy campers over here!!"
"Wow Meaghan..what a fantastic review!! Kelly and Stephen do a wonderful job each day helping our customers. I am thrilled to hear that you had the opportunity to experience this firsthand. Thank you for trusting us with your family's insurance needs!"
Adam Diefendorf
September 6, 2024
"Anna Vasquez was quick and easy to work with. I finally have home owners insurance and I appreciate the help so much!"
"Thank you, Adam, for the wonderful feedback! Anna has a friendly, upbeat approach with our customers. We appreciate the opportunity to bring you onboard with our agency!"
Melissa Hoyt
February 9, 2024
"The customer service provided at Chris O'Farrell's office by him and his staff is a the true meaning of sincere customer service. Each member is always ready and available to assist with your needs. My experience with Kelly is always a pleasure, her knowledge with any question or issue is top notch and handles each experience with such professionalism. I would recommend this office to anyone looking for insurance needs and be able to positively guarantee that they will be more than satisfied with their experience. Thank you Kelly for always taking care of me and to Chris for such an amazing staff."
"Wow Melissa, what a glowing review! Kelly exemplifies what it means to take a "customer focused" approach. With decades of experience, we are fortunate to have her on the team. Thank you for your kind words and being one of our valued customers!"
Christine Braquet (CB)
February 9, 2024
"We are extremely pleased with the service we have received from Chris and his staff. Paige is very friendly and knowledgeable and helped us with setting up our vehicle and homeowners policies. Responses to questions were prompt and very professional. We highly recommend this Agent and his phenomenal employees!"
"Thank you so much, Christine, for your wonderful comments! Paige does a fantastic job with our customers helping them with their insurance needs. We appreciate the opportunity to earn your business and look forward to having you and your family with us for many years to come!"