State Farm® Insurance Agent Chris O'Farrell

"The customer service provided at Chris O'Farrell's office by him and his staff is a the true meaning of sincere customer service. Each member is always ready and available to assist with your needs. My experience with Kelly is always a pleasure, her knowledge with any question or issue is top notch and handles each experience with such professionalism. I would recommend this office to anyone looking for insurance needs and be able to positively guarantee that they will be more than satisfied with their experience. Thank you Kelly for always taking care of me and to Chris for such an amazing staff."

"We are extremely pleased with the service we have received from Chris and his staff. Paige is very friendly and knowledgeable and helped us with setting up our vehicle and homeowners policies. Responses to questions were prompt and very professional. We highly recommend this Agent and his phenomenal employees!"

"Mr. O’Farrell office took over after the death of our previous Statefarm insurer. Prior to him taking over we have been with Starefarm for over 40 years with home and auto insurance. I inherited a house that was 15 years old since it was built and had been insured by Statefarm from the beginning and never filed a claim with this house. After transferring the house to my name, O’Farrell cancelled my insurance because the roof (with architectural shingles and at least another 10 years of life) was 15 years old. When asked about it, he said the policy of Statefarm was to work out a deal with the policyholder or cancel. But they never asked us about a deal, they forgone their own policy and cancelled, even though I was a military member on the cusp of deploying. The few people I dealt with in the office were not professional (I saw one employee with crayons and a coloring book with no children). Mr. O’Farrell offered no options of suggestions to keep a customer. I told him once I renovate my roof, I would not return to him and he said that was fine. Completely destroying a 40 year relationship because they decided not to follow their own Statefarm policy. Worst insurer I ever had to deal with…."

"Paige was terrific! She helped me and enlightened me with knowledge about my coverage and made sure that I was well taken care of. She is the one in a million customer service representative! Happy I switched to state farm and lucky to have had such a wonderful experience! Thank you Paige 😊"

"Cassie Wilson is the most professional, knowledgeable, and patient Insurance Agent I have ever dealt with. We changed over our auto insurance after being with another Insurance Company for over 30 years and saved ourselves over $100 per month. Since then we have changed our home owners too and saved. Cassie is the person to talk to about all your insurance needs. Call Chris O’Farrell today and ask for Cassie. You will be glad you did. Thank you Cassie and Chris for your excellent customer service."

"I called to get a better rate for car and home owners insurance. I initially spoke with Cassie Wilson and she is the best. She was able to bundle both and I got great rates. She is so sweet and professional. She was always so helpful and very quick to respond. I also had the pleasure to speak with Kelly and she was wonderful as well. I would highly recommend them!!!"

"Chris O'Farrell and Cassandra Wilson assisted me in switching 3 insurance policies. Chris and Cassie are enjoyable to work with and made the entire process seamless. Both are very prompt in their responses and share easy to understand knowledge when any inquiries come up. Thank you, Chris and Cassie for your outstanding customer service, continous support and for making a daunting task simple."

"I called and spoke to Cassie Wilson…. She was absolutely awesome. She was quick to respond and very friendly. It’s never fun to call around and find insurance you need and compare prices. Cassie made the process quick and less stressful. She gave me exactly what I needed and I would recommend anyone to call and ask for Casssie….. you won’t regret it!!!"

"I've never dealt with an insurer that was so on top of things like Chris O'Farrell's office and his team. Their knowledge, communication and the fact that they keep me updated with the home insurance process Is what I call above and beyond. I can't stress enough that this office is different; they care about my needs. Such a delightful experience by the way they answer the phones and when you walk into their office you are greeted by the nicest lady. Thank you Chris and Cassie you guys were definitely GOD sent cause I was pulling my hair at not being able to find someone who would insure my home. Once more thank you."